Terms and conditions

GENERAL TERMS AND CONDITIONS AND CUSTOMER INFORMATION
of City Vape GmbH for the Online Store

§ 1 Provider and Scope of These Terms and Conditions

1. The product catalog for customers from Austria is managed by City Vape GmbH, Fasangasse 22/GL2, 1030 Vienna. The company is registered in the commercial register of the Vienna Commercial Court under FN 520534t.

2. These General Terms and Conditions apply to all online orders placed via the website www.vapesell.at. Any deviating conditions of the customer will not be recognized unless explicitly agreed upon by us.

3. Our products are intended exclusively for end consumers and are only sold in standard commercial quantities.

4. The contract language is exclusively German.

5. Shipping is only available to billing addresses in Austria.

§ 2 Conclusion of Contract

1. By adding products to the shopping cart and clicking the "Order with obligation to pay" button, the customer submits a binding purchase offer.

2. After submitting the order, the customer will receive an automatic confirmation email containing an overview of the order and these terms and conditions. This confirmation does not constitute a contract.

3. The order is only accepted once a separate email with a shipping confirmation is sent, or when the goods are made available for collection.

4. Orders from individuals under 18 years of age will not be accepted.

5. The minimum order value is €150.

6. For orders containing alcohol or tobacco products, the customer confirms that they meet the legal minimum age. The goods must only be received by an adult or an authorized representative.

§ 3 Availability and Delivery

1. If a product is no longer available at the time of ordering, we reserve the right to adjust or reject the order accordingly. In such cases, the customer will be informed via email.

2. Deliveries are usually made within 1 to 3 business days.

3. Shipping is carried out by a service provider of our choice (e.g., DPD).

4. Shipping costs are €5.00 within Austria.

5. Orders within Austria with a net order value of €250 or more are shipped free of charge.

§ 4 Prices

1. All prices listed include the applicable statutory VAT.

§ 5 Payment Terms

1. The following payment methods are available:

   • SOFORT Bank Transfer

   • Credit card (Visa, MasterCard, American Express)

   • PayPal

2. Additional bank or service provider fees may apply.

3. We reserve the right to restrict payment methods for individual customers.

4. A processing fee of €10.00 will be charged for payment reminders.

5. The chosen payment method will be charged upon order completion.

§ 6 Retention of Ownership

The goods remain our property until full payment is received.

§ 7 Warranty and Liability

1. Statutory warranty rights apply without restriction.

2. We are not liable for slight negligence, except in cases of damage to life, body, or health.

3. Claims under the Product Liability Act remain unaffected.

§ 8 Copyright and Trademarks

1. The website content, including texts, images, graphics, and designs, is protected by copyright.

2. Any unauthorized use or reproduction requires written approval.

§ 9 Applicable Law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

§ 10 Telephone Contact

Telephone charges depend on the customer's individual tariff conditions. Our customer service can be reached at +43 664 997 017 53.

§ 11 Battery Disposal Information

1. Batteries must not be disposed of with household waste but should be returned to designated collection points.

2. Used batteries contain valuable raw materials and can be recycled.

3. The crossed-out trash bin symbol indicates that batteries must not be disposed of with regular waste.